If you have any questions or come across any difficulties in the process, please contact Barbara at

barbara@wemoveandclean.co.uk

Got Questions?

Most of Them Have Been Answered Below.

Alternatively, please contact Barbara at

barbara@wemoveandclean.co.uk

QUOTE

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What Happens If Cleaning Takes Longer That The Amount of Allocated Time?

In 99% of cases we will bring your property to pristine condition within the allocated time (it is based on hundreds jobs which we have completed).

However, in case your property turns out to be more demanding and we need to spend additional time on it, we charge £19 inc per hour per Cleaning Operative. 

THE CLEANING CHECKLIST

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What Does Your Cleaning Checklist Cover?
Do You Clean Walls?

We clean walls only on request and by default it is not a part of our service.

To find out what else is included in our Cleaning Checklist please visit our website (www.wemoveandclean.co.uk/comprehensive-cleaning-checklist-for-moving-homes/) or check your email with quote.

Do You Clean Windows From Outside?

No, we do not.

We clean windows from inside only.

Do You Clean Fridges, Freezers, Tumble Dryers, Washing Machines, Microwaves etc.?

Yes, we do.

White goods cleaning is included in the quote.

Do You Clean Inside Built In Wardrobes?

Yes, we do.

Do You Remove Mould Stains From Windows, Bathrooms etc.?

Yes, we do.

We remove mould from windows, bathrooms etc but not from walls or ceilings.

Do You Remove Mould Stains From Windows, Bathrooms etc.?

Yes, we do.

We remove mould from windows, bathrooms etc but not from walls or ceilings.

Do You Remove Limescale?

Yes, we do.

We are able to remove 100% limescale.

Do You Clean The Front Door?

Yes, we do.

We clean the front door from both sides.

Do You Clean Cupboards?

Yes, we do.

We clean cupboards inside and outside.

Do You Buff Wooden Floors?

No, we do not.

CARPET CLEANING

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Do You Provide Flea Treatment (After Pet Cleaning)?

Yes, we do.

We Flea Treatment (After Pet Cleaning) free of charge.

Do You Deodorise Carpets?

Yes, we do.

We provide it free of charge.

REMOVAL SERVICES

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How Do I Get a Quote For Removals?

Please visit our website to get instant quote (www.wemoveandclean.co.uk/removal-service/)

BOOKING, CANCELLATION & POSTPONEMENT PROCEDURE

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How Do I Book?

Please fill in the form above and transfer 50% deposit.

The remaining payment is collectable on the day of the cleaning via Debit or Credit Card.

How Do I Pay?

Please fill in the form above and transfer 50% deposit.

The remaining payment is collectable on the day of the cleaning via Debit or Credit Card.

What is Your Cancellation & Postponement Procedure?

If you wish to cancel or postpone your booking, we reserve the right not to refund the deposit according to how much notice is given:

  1. More than 21 calendar days – deposit refundable in full (£10 or 2% handling charge)

  2. Less than 21 calendar days – deposit non-refundable

APPLIANCES CLEANING

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Do You Clean Fridges, Freezers, Tumble Dryers, Washing Machines, Microwaves etc.?

Yes, we do.

White goods cleaning is included in the quote.

Do You Take The Appliances Apart For Cleaning Purposes?

No, we do not.

Do You Clean The Appliances Inside and Outside?

Yes, we do.

SURVEY

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Do You Come Out And Have a Look At The Property Before Providing The Quote?

No, we do not view the properties we clean.

The quote is based on the information provided by the Customer.

CLEANING PRODUCTS & EQUIPMENT

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Do You Use Your Own Cleaning Products and Equipment?

Yes, we do.

We use our own carefully selected cleaning products and equipment.

Do You Use Sanitisation Methods Of Cleaning?

Yes, we do.

We use:

1. Steam Cleaning

2. Bleach

3. Hydrogen Peroxide

Do You Use Bleach?

Yes, we do.

OVEN CLEANING

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Do You Provide Oven Cleaning?

Yes, we do but only as a part of End of Tenancy Cleaning (or One-Off Deep Clean).

We do not provide Oven Cleaning as a separate service.

What Types Of Oven Do You Clean?

We clean all types of Ovens.

    • Standard Single / Double Ovens
    • Range
    • AGA
Do You Take The Ovens Apart For Cleaning Purposes?

No, we do not.

THE CLEANING DAY

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What Time Will You Arrive On The Day?

In most cases we arrive between 9.30 am and 10.30 am.

Please see the email “Booking” for details (check Spam and Junk folder).

How Long Does The Cleaning Take?

Cleaning will take approximately 4 – 6 hours depending on your property size.

Carpet Cleaning approximately 2 – 4 hours depending on the number of rooms.

Do I Have To Be There During Cleaning?

No, you do not.

You just need to let our team in.

How Many Cleaning Operatives Do You Provide?

We send out 2 – 4 Cleaning Operatives depending on your property size.

RECEIPT

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Do I Get A Receipt?

Yes.

A receipt will be issues once the work has been completed.

FURNITURE DISMANTLING

INSURANCE

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Is My Property Insured?

Yes, it is.

All our quotes include free Public Liability Insurance.

PETS

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I Have Pets. Do I Pay Extra For Cleaning?

No, you do not.

We provide After Pet Treatment free of charge.

ADDITIONAL SERVICES (IRONING, LAUNDRY ETC)

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Do You Provide Additional Services Like Laundry or Ironing?

No, we do not.

The only additional services we provide are Carpet Cleaing and Oven Cleaning.

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Do You Dismantle Furniture?

Yes, we do.

Most of your furniture will be dismantled free of charge. More complex items (like Wardrobes or Bunk Beds) are charged extra.

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