Got Questions?

Most of Them Have Been Answered Below.

QUOTE

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How Do I Get a Quote?

Please complete the Self Survey (www.wemoveandclean.co.uk/self-survey/) and we will get back to you within 72 hours (or earliest if your moving at a short notice).

 

When Will I Get My Removals Quote?

We will get back to you within 72 hours (or earliest if your moving at a short notice).

Please complete the Self Survey (www.wemoveandclean.co.uk/self-survey/).

What To Do If I Already Have The Quote But Need To Make Some Changes?

Please contact Lucas at “lucas@wemoveandclean.co.uk”.

How Long Is The Quote Valid For?

1 month.

SURVEY

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Do You Carry Out Home Surveys?

No, we do not carry out Home Survyes anymore.

All our quotes are based on Self Surveys (www.wemoveandclean.co.uk/self-survey/) which can be completed at the time that suits you.

Do You Carry Out Home Surveys?

No, we do not carry out Video Survyes anymore.

All our quotes are based on Self Surveys (www.wemoveandclean.co.uk/self-survey/) which can be completed at the time that suits you.

FURNITURE PROTECTION

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Will You Protect My Belongings (like TV, Large Mirrors etc) During The Move?

Yes, we will.

We guarantee safe delivery of your belongings and have protective covers for most of your items:

  • Large Screen TVs & Mirrors / Pictures

  • Table & Chairs

  • Undercover Fridge, Washing Machine, Dishwasher, Tumble Dryer, Microwave, Tall Fridge Freezer

  • Beds & Mattresses

  • Sofas & Armchairs

  • Upright Piano

Do I Pay Extra For Furtniure Protection?

Not, it is a part of our service.

CLEANING SERVICES

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How Do I Get a Quote For Cleaning?

Please visit our website to get instant quote (www.wemoveandclean.co.uk/end-of-tenancy-cleaning-service/).

How Do I Get a Quote For Carpet Cleaning?

Please visit our website to get instant quote

(www.wemoveandclean.co.uk/carpet-cleaning-service/)

Can You Clean My Property On The Moving Day?

No, we cannot.

We need to clean your property on a separate day to achieve the highest level of cleanliness.

STORAGE SERVICES

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Do You Provide Storage Services?

Yes, we do.

What Is The Minimum Storage Period?

It is 1 week.

Do You Offer Flexible Terms?

Yes, we do.

We offer no fixed term storage so you can use our Storage Services for just a week or a couple of months.

Do You Provide Storage Services To All Customers?

We provide Storage Services only to the Customers who use our Removal Services.

BOOKING, CANCELLATION & POSTPONEMENT PROCEDURE

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Do You Accept Tentative / Provisional Bookings?

No, we do not.

We can only accept bookings once the moving date has been confirmed (the Contracts have been exchanged or the Tenancy Agreement has been signed).

Please remember to fill in the Self Survey form (www.wemoveandclean.co.uk/self-survey/) so we can confirm your quote.

How Do I Book?

Please see the email “Removals Quote” and follow instructions on the screen.

Do I Need To Pay a Deposit To Book?

Yes, we collect 50% deposit in advance to guarantee our availability on the day.

The remaining balance is payable on the day right after the work has been completed (Debit or Credit Card). Please wait for the email entitled “Outstanding Payment”.

How Do I Pay The Outstanding Balance?

Please wait for the email entitled “Outstanding Payment”.

The above email is generally sent on the day right after the work has been completed (Debit or Credit Card).

What is Your Cancellation & Postponement Procedure?

If you wish to cancel or postpone your booking, we reserve the right not to refund the deposit according to how much notice is given:

  1. More than 21 calendar days – deposit refundable in full (£10 or 2% handling charge)

  2. Less than 21 calendar days – deposit non-refundable

I Have Accepted The Quote But My Date Got Moved. Do I Lose My Deposit?

If you wish to cancel or postpone your booking, we reserve the right not to refund the deposit according to how much notice is given:

  1. More than 21 calendar days – deposit refundable in full (£10 or 2% handling charge)

  2. Less than 21 calendar days – deposit non-refundable

What Payment Method Do You Accept?

We accept payments via Debir or Credit Card.

PACKING SERVICE

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Do You Offer Packing Service?

Yes, we do.

We can provide Fragile Packing Service or Full Packing Service.

When Will You Pack My Belongings?

In most cases the day before your Removal.

Please see the email “Booking” for details (Check Spam and Junk folder).

DISCONNECTING & RECONNECTING APPLIANCES

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Can You Disconnect and Reconnect My Washing Machine?

No, we cannot.

You need to hire a certified Plumber to do it for you. Moving Companies are not insured against such work. In extreme cases (for example, if a Plumber fails to show up and you must vacate your property) we can help you with that but cannot be held responsible for any damage.

Can You Disconnect and Reconnect My Cooker?

No, we cannot.

You need to hire a certified Engineer to do it for you. Moving Companies are not insured against such work.

PROPERTY PROTECTION

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Will You Protect My Property During The Removal?

Yes, we will.

We will make sure we leave both properties in intact condition by:

      • protecting your front door

      • protecting hard floors

      • protecting carpets

      • protecting banisters

THE MOVING DAY

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What Time Will You Arrive On The Day?

In most cases we arrive between 8 am and 8.30 am.

Please see the email “Booking” for details (check Spam and Junk folder).

How Long Does It Take?

Approximately 4 – 10 hours, depending on your property size.

Please see the section “How Will Your Moving Day Look” in the email “Removals Quote”.

I Need To Be Out By 12 O'clock. Can You Guarantee That?

Yes, we can.

We will allocate enough staff and vehicles to make sure you vacate your current property by 12 o’clock, so new owner can move in.

How Will The Moving Day Look?

OFFICE REMOVALS

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Do You Provide Office Removals?

No, we do not.

We specialise in Home Removals.

INTERNATIONAL REMOVALS

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Do You Provide International Removals?

No, we do not.

We provide Home Removals in the UK only.

PACKING MATERIALS

FURNITURE DISMANTLING

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Do You Provide Free Packing Boxes?

Yes, we do.

We provide free Packing Boxes and free Wardrobe Boxes.

 

When Can I Get The Packing Boxes?

We provide Packing Boxes once the quote has been accepted.

In some cases (if the gap between the Exchange and Completion is small and you would like to start packing), we might provide Packinge Boxes in advance. Please contact Lucas at “lucas@wemoveandclean.co.uk” to discuss it.

 

How Do I Get The Packing Boxes?

Depending on your circumstances we will either deliver them to you or you will need to collect them from us. 

Please contact Lucas at “lucas@wemoveandclean.co.uk” for details.

 

Do You Provide Packing Tape or Bubble Wrap?

No, we do not.

You would need to purchase them yourself.

 

FURNITURE DISMANTLING & REASSEMBLY

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Do You Dismantle Furniture?

Yes, we do.

Most of your furniture will be dismantled free of charge. More complex items (like Wardrobes or Bunk Beds) are charged extra.

When Do You Dismantle and Reassemble Furniture?

We dismantle and reassemble furniture on the moving day.

In some cases (if we have to dismantle plenty of pieces pieces of furniture), we might do it the day before. Please check the email “Booking” for details (check Spam and Junk folder).

INSURANCE

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Are My Belongings Insured?

Yes, they are.

All our quotes include free Goods In Transit Insurance.

Is My Property Insured?

Yes, it is.

All our quotes include free Public Liability Insurance.

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Your Title Goes Here

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Do You Dismantle Furniture?

Yes, we do.

Most of your furniture will be dismantled free of charge. More complex items (like Wardrobes or Bunk Beds) are charged extra.

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