Our Removal Services Availability

Got Questions? Most Of Them Have Been Answered Below:

Do You Accept Tentative / Provisional Bookings?

No, we do not.

We can only accept bookings once the moving date has been confirmed (the Contracts have been exchanged or the Tenancy Agreement has been signed).

Please remember to fill in the Self Survey form (www.wemoveandclean.co.uk/self-survey/) so we can confirm your quote.

What Time Will You Arrive On The Day?

We will arrive between 8 am and 8.30 am.

How Long Does It Take?

Approximately 4 – 8 hours, depending on your property size.

I Need To Be Out By 12 O'clock. Can You Guarantee That?

Yes, we can.

We will allocate enough staff and vehicles to make sure you vacate your current property by 12 o’clock, so new owner can move in.

Cancellation & Postponement Procedure

If you wish to cancel or postpone your booking, we reserve the right not to refund the deposit according to how much notice is given:

  1. More than 21 calendar days – deposit refundable in full (£10 or 2% handling charge)
  2. Less than 21 calendar days – deposit non-refundable
Do You Free Provide Packing Materials?

Yes, we do.

We provide the following:

Free Packing Boxes (quantity up to 100 depending on your property size). These will be deliver to you or you will need to collect them yourself from us depending on your circumstances. You can get them as soon as you accept your quote. Please note we need to have them back once you are unpacked (there is no time pressure), so please cut through the tape when unpacking.

Free Wardrobe Boxes (up to 10). These will be delivered on the day and we need to take them back with us once we are unloaded at your new property.

Watch this video: https://www.youtube.com/watch?v=n9LEj9GO-SY

Do You Offer Packing Service?

Yes, we do.

We can provide Fragile Packing Service or Full Packing Service.

Can You Disconnect and Reconnect My Washing Machine?

No, we cannot.

You need to hire a certified Plumber to do it for you. Moving Companies are not insured against such work. In extreme cases (for example, if a Plumber fails to show up and you must vacate your property) we can help you with that but cannot be held responsible for any damage.

Booking & Payment Procedure

We collect 50% upfront to guarantee our availability on the day.

The remaining payment is collectable on the day before we leave your premises.

Do You Dismantle Furniture?

Yes, we do.

Most of your furniture will be dismantled free of charge. More complex items (like Wardrobes or Bunk Beds) are charged extra.

Can You Disconnect and Reconnect My Cooker?

No, we cannot.

You need to hire a certified Engineer to do it for you. Moving Companies are not insured against such work.

Can You Clean My Property On The Moving Day?

No, we cannot.

We need to clean your property on a separate day to achieve the highest level of cleanliness.