FREQUENTLY ASKED QUESTIONS

We have an extensive list below, however we understand not every project is the same and that you may be concerned about an area of which we have not covered. If you believe we can clear anything up for you, please contact us today.

Our Removal Services

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Removal Services Availability

What Time Will You Arrive On The Day?

We will arrive between 8 am and 8.30 am.

How Long Does It Take?

Approximately 4 – 8 hours, depending on your property size.

I Need To Be Out By 12 O'clock. Can You Guarantee That?

Yes, we can.

We will allocate enough staff and vehicles to make sure you vacate your current property by 12 o’clock, so new owner can move in.

Cancellation & Postponement Procedure

If you wish to cancel or postpone your booking, we reserve the right not to refund the deposit according to how much notice is given:

  1. More than 21 calendar days – deposit refundable in full (£10 or 2% handling charge)
  2. Less than 21 calendar days – deposit non-refundable
Do You Free Provide Packing Materials?

Yes, we do.

We provide the following:

Free Packing Boxes (quantity up to 100 depending on your property size). These will be deliver to you or you will need to collect them yourself from us depending on your circumstances. You can get them as soon as you accept your quote. Please note we need to have them back once you are unpacked (there is no time pressure), so please cut through the tape when unpacking.

Free Wardrobe Boxes (up to 10). These will be delivered on the day and we need to take them back with us once we are unloaded at your new property.

Watch this video: https://www.youtube.com/watch?v=n9LEj9GO-SY

Do You Offer Packing Service?

Yes, we do.

We can provide Fragile Packing Service or Full Packing Service.

Can You Disconnect and Reconnect My Washing Machine?

No, we cannot.

You need to hire a certified Plumber to do it for you. Moving Companies are not insured against such work. In extreme cases (for example, if a Plumber fails to show up and you must vacate your property) we can help you with that but cannot be held responsible for any damage.

Booking & Payment Procedure

We collect 50% upfront to guarantee our availability on the day.

The remaining payment is collectable on the day before we leave your premises.

Do You Dismantle Furniture?

Yes, we do.

Most of your furniture will be dismantled free of charge. More complex items (like Wardrobes or Bunk Beds) are charged extra.

Can You Disconnect and Reconnect My Cooker?

No, we cannot.

You need to hire a certified Engineer to do it for you. Moving Companies are not insured against such work.

Can You Clean My Property On The Moving Day?

No, we cannot.

We need to clean your property on a separate day to achieve the highest level of cleanliness.

Our Cleaning Services

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Cleaning Services Availability

What Time Do You Arrive?

We will arrive between 9.30 am and 10.30 am. We will notify you about the exact time of our arrival in advance.

Do I Have To Be There During Cleaning?

No, you do not.

You just need to let our team in.

Do You Clean Walls?

We clean walls only on request and by default it is not a part of our service.

To find out what else is included in our Cleaning Checklist please visit our website (www.wemoveandclean.co.uk/comprehensive-cleaning-checklist-for-moving-homes/) or check your email with quote.

 

Do You Clean Windows From Outside?

No, we do not.

We clean windows from inside only.

To find out what else is included in our Cleaning Checklist please visit our website (www.wemoveandclean.co.uk/comprehensive-cleaning-checklist-for-moving-homes/) or check your email with quote.

Do You Clean Fridges, Freezers, Tumble Dryers, Washing Machines, Microwaves etc.?

Yes, we do.

White goods cleaning is included in the quote.

To find out what else is included in our Cleaning Checklist please visit our website (www.wemoveandclean.co.uk/comprehensive-cleaning-checklist-for-moving-homes/) or check your email with quote.

Can You Come Out And Have a Look At The Property Before Providing The Quote?

No, we do not view the properties we clean.

The quote is based on the information provided by the Customer.

Do You Clean Inside Built In Wardrobes?

Yes, we do.

To find out what else is included in our Cleaning Checklist please visit our website (www.wemoveandclean.co.uk/comprehensive-cleaning-checklist-for-moving-homes/) or check your email with quote.

Booking and Payment

We collect 50% upfront to guarantee our availability on the day.

The remaining payment is collected on the day right after the work has been carried out (Credit / Debit Card).

How Many Cleaning Operatives Do You Provide?

We send out 2 – 4 Cleaning Operatives depending on your property size.

Do I Get A Receipt?

Yes. A receipt will be issues once the work has been completed.

Do You Remove Mould Stains From Windows, Bathrooms etc.?

Yes, we do.

We remove mould from windows, bathrooms etc but not from walls or ceilings.

To find out what else is included in our Cleaning Checklist please visit our website (www.wemoveandclean.co.uk/comprehensive-cleaning-checklist-for-moving-homes/) or check your email with quote.

Do You Remove Limescale?

Yes, we do.

We are able to remove 100% limescale.

To find out what else is included in our Cleaning Checklist please visit our website (www.wemoveandclean.co.uk/comprehensive-cleaning-checklist-for-moving-homes/) or check your email with quote.

 

Do You Clean The Front Door?

Yes, we doi.

We clean the front door from both sides.

To find out what else is included in our Cleaning Checklist please visit our website (www.wemoveandclean.co.uk/comprehensive-cleaning-checklist-for-moving-homes/) or check your email with quote.

Do You Clean Cupboards?

Yes, we do.

We clean cupboards inside and outside.

To find out what else is included in our Cleaning Checklist please visit our website (www.wemoveandclean.co.uk/comprehensive-cleaning-checklist-for-moving-homes/) or check your email with quote.

Do You Use Your Own Cleaning Products and Equipment?

Yes, we do.

We use our own carefully selected cleaning products and equipment.

How Long Will The Cleaning Take?

Cleaning will take approximately 4 – 6 hours depending on your property size.

Carpet Cleaning approximately 2 – 4 hours depending on the number of rooms.

Do You Use Sanitisation Methods Of Cleaning?

Yes, we do.

We use:

1. Steam Cleaning

2. Bleach

3. Hydrogen Peroxide